Returning to Guild Wars is harder than I hoped - Guild Wars Forums

Scavis · Apr 23, 2010, 01:42 AM // 01:42

Hey guys, I had played Guild Wars from release and I stopped playing around 2008 as I had done pretty much everything I wanted too, however I have not done much of Eye of the north and I heard about this new War in Kryta business so I decided I would re-download the game and start fresh, and I must say I'm glad the forums are still active!

Now to my question, I've been trying to reset my password via the in-game clients "Reset password" button, I've pressed it and put in my old username(email) quite a few times now however I have still not received any notification in my inbox. So my question is, Has anyone else done this recently and if so, how long did it take for your password to be reset?

*Darcy* · Apr 23, 2010, 02:16 AM // 02:16

Here is a link to Support, they will help you get your account going again. http://help.ncsoft.com/cgi-bin/ncsof...p_sid=puQ3mQuj
Welcome Back.

Scavis · Apr 23, 2010, 02:32 AM // 02:32

Unfortunately when contacting support via the "Ask a question" tab they require my boxed access keys

Having moved houses quite a few times in the past 5 years things tend to get lost or thrown out that I need, so I no longer have any keys for my account which leads me to rely on the reset password button :/ But thanks for the reply

Jinkies · Apr 23, 2010, 03:52 AM // 03:52

You can't reset your password via the pw reset function if your account is linked to a PlayNC account.. which most are. You will instead have to go through support which require you to have your original access keys.

If you don't have them sometimes they make exceptions if you can remember other details, such as the last 4 digits of a credit card used to purchase something through the in game store. Most likely if you don't have this information nor the access keys or access to the play NC account yours is linked to you're screwed and will need to buy a new account

Druakian · Apr 23, 2010, 03:55 AM // 03:55

It can also help if you can remember one of your character names.

Scavis · Apr 23, 2010, 04:48 AM // 04:48

Quote:

Originally Posted by Jinkies

You can't reset your password via the pw reset function if your account is linked to a PlayNC account.. which most are. You will instead have to go through support which require you to have your original access keys.

If you don't have them sometimes they make exceptions if you can remember other details, such as the last 4 digits of a credit card used to purchase something through the in game store. Most likely if you don't have this information nor the access keys or access to the play NC account yours is linked to you're screwed and will need to buy a new account

Well I don't think my account is linked to a PlayNC account since the username is an old email of mine, not only that but I have never logged in to PlayNC in my life... Or that I can remember anyway.

Quote:

Originally Posted by Druakian

It can also help if you can remember one of your character names.

I can remember more then one so that shouldn't be a problem.

godis · Apr 23, 2010, 06:31 AM // 06:31

Did you notice the new box under the password where you need to type the name of one of your characters ?
That is if you still think you remember your password !?!?!

Scavis · Apr 23, 2010, 07:31 AM // 07:31

lol, yes I did notice the box. I typed out the full name of my main but no password would work

I have emailed support but have yet to receive a reply, it's been almost 24 hours now, so I'm beginning to wonder if they exist at all :'(

shoyon456 · Apr 23, 2010, 09:57 AM // 09:57

Just to let you know, the War in Kryta hasn't actually played out yet. So far, its just new npc's, dialogue, enemy spawns. It's hardly worth comming back over.

Scavis · Apr 23, 2010, 10:39 AM // 10:39

There will be more then that coming eventually, so I thought I should come back and keep on top of it, plus I got the urge to finish EN anyway.

mocilo74 · Apr 23, 2010, 02:17 PM // 14:17

Hey Scavis,

I had exactly the same problem a few weeks ago. After some email contact with the support team I solved it on my own (finally

). But I have to say that I have a NCSoft Master account. So if you have a masteracc this one could work too for you (btw I??m using a german client. I hope everything will be the same with your perhaps english one).

1. In the login screen press "Reset Password"

2. Now you should see a new screen where you have to put in your login name (the one with the old email adress) and press the send button.

3. After that a message appeared ( something with "...message has been sent..:" and (!!! that??s the important part !!!)) "If your account is bound to ...Masteraccount....then please visit https://...". Ok, that one could be the reason, why I haven??t received a message.

4. I pressed the Https:// link in the message window and logged into my NC Mastersoft account.

After that I selected my GW acc and changed my password without having to know the old one.

I was confused for weeks about the first part of the message "An email has been sent" until I realized they havn??t sent an email.

Ciao
mocilo74

Quaker · Apr 23, 2010, 03:10 PM // 15:10

It's worth noting that, unless you've changed the e-mail associated with your account, the password reset e-mail will be sent to your old e-mail address (the one that's the same as your login name), for obvious security reasons.

Scavis · Apr 25, 2010, 04:55 AM // 04:55

Thanks for the replies guys

Quote:

Originally Posted by mocilo74

Hey Scavis,

I had exactly the same problem a few weeks ago. After some email contact with the support team I solved it on my own (finally

). But I have to say that I have a NCSoft Master account. So if you have a masteracc this one could work too for you (btw I??m using a german client. I hope everything will be the same with your perhaps english one).

1. In the login screen press "Reset Password"

2. Now you should see a new screen where you have to put in your login name (the one with the old email adress) and press the send button.

3. After that a message appeared ( something with "...message has been sent..:" and (!!! that??s the important part !!!)) "If your account is bound to ...Masteraccount....then please visit https://...". Ok, that one could be the reason, why I haven??t received a message.

4. I pressed the Https:// link in the message window and logged into my NC Mastersoft account.

After that I selected my GW acc and changed my password without having to know the old one.

I was confused for weeks about the first part of the message "An email has been sent" until I realized they havn??t sent an email.

Ciao
mocilo74

The only problem with this is I do not believe I ever linked my guild wars account with an NCSoft account since I have absolutely no recollection of a username for the NCSoft site so even if I did go to that http link I wouldn't know what to log in as

(my guild wars username doesn't fit)

Quote:

Originally Posted by Quaker

It's worth noting that, unless you've changed the e-mail associated with your account, the password reset e-mail will be sent to your old e-mail address (the one that's the same as your login name), for obvious security reasons.

Yep, that's the email I have been logging in to, they just have not sent me any email, I have however finally received a response back from the Guild Wars Account Support people telling me that they are escalating my ticket for further assistance, and someone will be in contact with me as soon as possible.

So basically, more waiting

Scavis · Apr 26, 2010, 01:49 PM // 13:49

Almost 2 days later and I still haven't received any more news regarding my issue from support, I'm curious what you guys think I should do, should I respond to the email they sent me asking for help asap or continue waiting for a few more days? I'm worried that my issue is simply going to be brushed aside and ignored, I'm already disapointed I missed out on the recent anniversary event

Dzjudz · Apr 26, 2010, 01:57 PM // 13:57

You sent it in Friday and it's now Monday (note: weekend in between)? I'd wait a little

.

Scavis · Apr 26, 2010, 02:04 PM // 14:04

ah yes, I see your point haha, I must be too used to 24/7 support, I'll wait another 12-24 hours

Ghaan · Apr 27, 2010, 12:24 PM // 12:24

This noob got his account working again, yay now he can give me gold

Scavis · Apr 27, 2010, 01:32 PM // 13:32

What he said, feel free to lock this thread :]

Apr 23, 2010, 01:42 AM // 01:42	#1
Scavis Ascalonian Squire Join Date: Feb 2007 Location: Australia Guild: VAMP Profession: W/A	Returning to Guild Wars is harder than I hoped Hey guys, I had played Guild Wars from release and I stopped playing around 2008 as I had done pretty much everything I wanted too, however I have not done much of Eye of the north and I heard about this new War in Kryta business so I decided I would re-download the game and start fresh, and I must say I'm glad the forums are still active! Now to my question, I've been trying to reset my password via the in-game clients "Reset password" button, I've pressed it and put in my old username(email) quite a few times now however I have still not received any notification in my inbox. So my question is, Has anyone else done this recently and if so, how long did it take for your password to be reset? Last edited by Scavis; Apr 23, 2010 at 02:13 AM // 02:13..

Apr 23, 2010, 02:16 AM // 02:16	#2
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Here is a link to Support, they will help you get your account going again. http://help.ncsoft.com/cgi-bin/ncsof...p_sid=puQ3mQuj Welcome Back. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Apr 23, 2010, 02:17 PM // 14:17	#11
mocilo74 Pre-Searing Cadet Join Date: Mar 2008	Hey Scavis, I had exactly the same problem a few weeks ago. After some email contact with the support team I solved it on my own (finally ). But I have to say that I have a NCSoft Master account. So if you have a masteracc this one could work too for you (btw I??m using a german client. I hope everything will be the same with your perhaps english one). 1. In the login screen press "Reset Password" 2. Now you should see a new screen where you have to put in your login name (the one with the old email adress) and press the send button. 3. After that a message appeared ( something with "...message has been sent..:" and (!!! that??s the important part !!!)) "If your account is bound to ...Masteraccount....then please visit https://...". Ok, that one could be the reason, why I haven??t received a message. 4. I pressed the Https:// link in the message window and logged into my NC Mastersoft account. After that I selected my GW acc and changed my password without having to know the old one. I was confused for weeks about the first part of the message "An email has been sent" until I realized they havn??t sent an email. Ciao mocilo74 Last edited by mocilo74; Apr 23, 2010 at 02:21 PM // 14:21..

Apr 26, 2010, 02:04 PM // 14:04	#16
Scavis Ascalonian Squire Join Date: Feb 2007 Location: Australia Guild: VAMP Profession: W/A	ah yes, I see your point haha, I must be too used to 24/7 support, I'll wait another 12-24 hours Last edited by Scavis; Apr 26, 2010 at 02:49 PM // 14:49..

Apr 23, 2010, 02:32 AM // 02:32	#3
Scavis Ascalonian Squire Join Date: Feb 2007 Location: Australia Guild: VAMP Profession: W/A	Unfortunately when contacting support via the "Ask a question" tab they require my boxed access keys Having moved houses quite a few times in the past 5 years things tend to get lost or thrown out that I need, so I no longer have any keys for my account which leads me to rely on the reset password button :/ But thanks for the reply

Apr 23, 2010, 03:52 AM // 03:52	#4
Jinkies Krytan Explorer Join Date: Nov 2008 Location: Korea Guild: Peace And Harmony [PnH] War Machine [WM]	You can't reset your password via the pw reset function if your account is linked to a PlayNC account.. which most are. You will instead have to go through support which require you to have your original access keys. If you don't have them sometimes they make exceptions if you can remember other details, such as the last 4 digits of a credit card used to purchase something through the in game store. Most likely if you don't have this information nor the access keys or access to the play NC account yours is linked to you're screwed and will need to buy a new account

Apr 23, 2010, 03:55 AM // 03:55	#5
Druakian Ascalonian Squire Join Date: Aug 2009 Location: Australia Guild: Bring Ers of Death (Udie)/Order of the Mirrored Souls(LoST) Profession: W/	It can also help if you can remember one of your character names.

Apr 23, 2010, 06:31 AM // 06:31	#7
godis Frost Gate Guardian Join Date: Sep 2009 Guild: LOVE Profession: N/Me	Did you notice the new box under the password where you need to type the name of one of your characters ? That is if you still think you remember your password !?!?!

Apr 23, 2010, 07:31 AM // 07:31	#8
Scavis Ascalonian Squire Join Date: Feb 2007 Location: Australia Guild: VAMP Profession: W/A	lol, yes I did notice the box. I typed out the full name of my main but no password would work I have emailed support but have yet to receive a reply, it's been almost 24 hours now, so I'm beginning to wonder if they exist at all :'(

Apr 23, 2010, 09:57 AM // 09:57	#9
shoyon456 Desert Nomad Join Date: Jul 2006 Profession: D/	Just to let you know, the War in Kryta hasn't actually played out yet. So far, its just new npc's, dialogue, enemy spawns. It's hardly worth comming back over.

Apr 23, 2010, 10:39 AM // 10:39	#10
Scavis Ascalonian Squire Join Date: Feb 2007 Location: Australia Guild: VAMP Profession: W/A	There will be more then that coming eventually, so I thought I should come back and keep on top of it, plus I got the urge to finish EN anyway.

Apr 23, 2010, 03:10 PM // 15:10	#12
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	It's worth noting that, unless you've changed the e-mail associated with your account, the password reset e-mail will be sent to your old e-mail address (the one that's the same as your login name), for obvious security reasons.

Apr 26, 2010, 01:49 PM // 13:49	#14
Scavis Ascalonian Squire Join Date: Feb 2007 Location: Australia Guild: VAMP Profession: W/A	Almost 2 days later and I still haven't received any more news regarding my issue from support, I'm curious what you guys think I should do, should I respond to the email they sent me asking for help asap or continue waiting for a few more days? I'm worried that my issue is simply going to be brushed aside and ignored, I'm already disapointed I missed out on the recent anniversary event

Apr 26, 2010, 01:57 PM // 13:57	#15
Dzjudz Furnace Stoker Join Date: Jun 2005 Guild: gwpvx.com/user:dzjudz	You sent it in Friday and it's now Monday (note: weekend in between)? I'd wait a little .

Apr 27, 2010, 12:24 PM // 12:24	#17
Ghaan Pre-Searing Cadet Join Date: Apr 2010	This noob got his account working again, yay now he can give me gold

Apr 27, 2010, 01:32 PM // 13:32	#18
Scavis Ascalonian Squire Join Date: Feb 2007 Location: Australia Guild: VAMP Profession: W/A	What he said, feel free to lock this thread :]